Refund Policy
1. Overview
At iStockLab, we strive to provide you with high-quality digital assets and a satisfying experience. If you believe you are entitled to a refund, this policy outlines how we review and process refund requests.
2. Eligibility for Refunds
Refunds will be considered under the following conditions:
* You purchased a digital product (such as a stock photo, vector, illustration, video, or other downloadable asset) and you are unable to access or download the asset within *[X hours/days]* of purchase.
* You received an asset that is materially defective (for example: corrupted file, wrong file type, missing essential components) and we cannot remedy or replace it within a reasonable timeframe.
* You were accidentally charged twice for the same product.
* You purchased the wrong license tier (for instance: you meant to purchase a “single-use” license but purchased “extended” tier), and you contact us within *[Y days]* to request correction and refund of the difference.
3. Non-refundable Situations
Refunds will not be granted in the following cases:
* You simply changed your mind after downloading the asset.
* You misunderstood the license terms (e.g., you downloaded a “standard license” but realised later you needed an “extended license”).
* The asset is compatible only with your particular software/hardware setup and you failed to check compatibility prior to purchase.
* A free sample, trial, or promotional download.
* You purchased a product from a third-party seller or marketplace outside of our official site.
4. Timeframe for Requests
Refund requests must be submitted within *[Z days]* of the original purchase date. Requests made after this period may be declined.
5. How to Request a Refund
To request a refund:
* Email us at [[support@istocklab.com](mailto:support@istocklab.com)] (or your designated support address).
* Provide your order number/invoice, date of purchase, product name/item ID, and a clear description of your issue (e.g., “file corrupted,” “double charge,” etc.).
* Attach any evidence if applicable (screenshots of download error, corrupted file, duplicate charge, etc.).
* Our team will review your request and respond within *[number]* business days with next steps.
6. Refund Process
If your refund is approved:
* We will issue the refund to the original payment method used for purchase (credit card, PayPal, etc.).
* It may take *[2-10 business days]* for your payment provider to reflect the refund in your account, depending on the provider/region.
* We reserve the right to revoke your license or access to the asset if a refund is issued, since you will no longer hold valid usage rights.
7. Replacement or Exchange Option
In many cases, rather than issuing a full refund, we may offer:
* A replacement file (corrected version) or
* An upgrade/downgrade to a different license tier, with adjustment of the price difference (if applicable).
8. Geographic or Currency Considerations
Refunds are processed based on the currency and region of the original purchase. Any currency conversion differences or bank fees beyond our control are not reimbursed.
9. Changes to this Policy
iStockLab reserves the right to modify this Refund Policy at any time. The updated version will be posted on our website and will apply to purchases made after the change.
10. Contact Information
If you have any questions or concerns about our Refund Policy, please contact us:
Email: support@istocklab.com
Note: Please populate the placeholders (e.g., [X hours/days], [Y days], [Z days], support email/phone, etc.) with values that reflect your business operations and comply with local laws (for Bangladesh, EU, US, or whichever regions you operate in). It’s also advisable to have this policy reviewed by a legal advisor familiar with digital asset licensing and ecommerce regulations in your jurisdiction.
